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Refund Policy

Refunds

Refunds (If mentioned in product details) are only valid on the initial term for Shared and Reseller web hosting packages. Refunds are not available on VPS Servers, Dedicated Servers, Cloud Servers, Email services, Dedicated IPs, or Domain Registrations, or any other services not explicitly mentioned here. Refunds are not available on account renewal fees.

Credits.

At times when a Credit is issued to an account for any reason, this credit is non-refundable. Furthermore, any positive credit balance on an account at the time of account termination is immediately forfeited.

Early Termination.

The customer acknowledges that the amount of the fee for the service is based on the Customer’s agreement to pay the fee for the entire Initial Term, or Renewal Term, as applicable. In the event vNode Digital terminates the Agreement for Customer’s breach of the Agreement in accordance with Section 9 (Termination), or Customer terminates the service other than in accordance with Section 9 (Termination) for vNode Digital’s breach, the unpaid fees for each billing cycle remaining in the Initial Term or then-current Renewal Term, as applicable, are due on the business day following termination of the Agreement.

Chargebacks

All disputes and overcharges must be reported directly to the Company, in writing, within thirty (30) days. Any Customer that initiates a chargeback, reversal, retrieval request, or other dispute with their credit card issuing bank and/or Payment Service Provider will be immediately suspended or terminated pending investigation. The Customer agrees to pay a “Research Fee” of $35.00 USD or equivalent amount in BDT per Dispute regardless of the actual validity of the charge.